WhatsApp Community Lead
Supporting the health, safety, and consistency of the TMM WhatsApp community
Why this role matters
The WhatsApp community is the heart of TMM. With 80+ chats, we rely on volunteers to help keep the space safe, organised and welcoming. The What’sApp Community Lead ensures moderators feel supported, group descriptions stay up to date, and community guidelines are consistently upheld. This role helps protect founder time and keeps the community running smoothly.
What you’ll do
Recruit, onboard and support volunteer moderators
Keep volunteer records and forms up to date
Lead the moderator WhatsApp chat
Share updates, reminders and guidance
Update group descriptions across all chats
Add monthly guideline reminders in Announcements
Liaise with the TMM team on welcome messaging
Maintain the Welcome / Get in Touch chat alongside the Community Engagement & Support Manager
Be the point of contact for moderators
Escalate safeguarding concerns to founders
Suggest improvements to community structure
What you’ll bring
Calm, organised communication
Good judgement
Comfort using WhatsApp
Empathy and sensitivity to grief
Reliability and kindness
A willingness to learn
All experience levels welcome
Time commitment
Flexible — around 1–2 hours per week.
What you’ll get out of it
Meaningful impact on the heart of the charity
Experience supporting volunteers
Connection with the TMM team
A chance to help shape a safe, supportive community
